People make buying decisions much differently today than they did 15…10… even 5 years ago. Gone are the days where a cold call is an acceptable form of capturing the attention of new prospects and customers. In fact, most people don’t even like answering a phone call from a friend, much less have a conversation with someone they have not met. This is just one example of the drastic change businesses have experienced in recent years with generating leads and mapping their buyer’s journey.



