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HubSpot Service Hub Pricing and Overview (2018 Customer Service Software)

Author: Steve James

HubSpot has announced the launch of a new product that will change the way businesses approach and deliver customer support. Service Hub is an all-in-one customer service system and now available as of May 10, 2018. The new product aligns with the Free HubSpot CRM, Marketing Hub, and Sales Hub.

The Service Hub was created for customer service teams and provides tools to connect with customers, exceed their expectations, and turn them into promoters that grow your business. Let’s dive into the pricing and an overview of the tools and features.

Overview Video of Service Hub

Service Hub is software that turns customers into promoters. Now live in HubSpot is a new line of service software 100% focused on helping your create a better customer experience. 

What’s Included in Service Hub?

Service Hub includes conversations, tickets, knowledge base, customer feedback, automation, reporting, and more. It’ll help you build a great customer service team, meet expectations, and turn customers into promoters.

Conversations

Manage 1-to-1 customer communications at scale through a universal, collaborative, inbox that aggregates customer emails, chats, and more — and is accessible to your entire team.

Tickets

Log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location.

Feedback

Get a pulse on customer happiness, and deploy surveys to gather feedback that can be used to build a better customer experience.

Automation & Routing

Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.

Knowledge Base

Turn your customers’ most frequently asked support questions and tickets into a robust, optimized knowledge base of help articles and documentation that’s indexed in search engines.

Team Email

Create team-wide email aliases that automatically turn incoming emails into tickets or get routed to your conversations dashboard.

Live Chat

Engage in contextual, personalized customer service conversations with your customers in real time on your website.

Conversational Bots

Use bots to improve live chat efficiencies and scale 1-to-1 communications by routing customers to relevant help documentation, the appropriate chat agent, and more.

Reporting

Measure the impact of your customer service efforts with built-in reporting tools that track knowledge base usage data, ticket volume and response time, customer feedback, and more.

HubSpot Service Hub Case Study

How Does It Work With the CRM, Marketing and Sales Hub?

When combined with Marketing Hub and Sales Hub, Service Hub integrates customer data with lead and deal data in a way that similar products on the market don’t. This gives marketing, service, and sales teams access to a complete record of a customer’s interactions with the company, allowing them to collaborate together to resolve customer issues better and faster. Service Hub Professional integrates with HubSpot CRM as well as Salesforce. Please note, however, that tickets in Service Hub do not integrate with Salesforce.

What is a user and how many can I have for HubSpot’s free tools vs. Service Hub Professional?

You can think of a user as any person who has access to use the HubSpot software. You can always have unlimited users of HubSpot’s free tools, whether or not you decide to upgrade some users to one of our paid products. That means even if you upgrade to Service Hub Professional, you only need to pay for the users who need access to those paid features — and your other users will still remain free!

Are you interested in implementing HubSpot's Service Hub? Contact a Stream Creative representative and we'll be happy to answer your questions. 

Topics: Service Hub


About the Author:

Partner at Stream Creative.

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