HubSpot has announced the launch of a new product that will change the way businesses approach and deliver customer support. Service Hub is an all-in-one customer service system and aligns with the Free HubSpot CRM, Marketing Hub, and Sales Hub.
The Service Hub was created for customer service teams and provides tools to connect with customers, exceed their expectations, and turn them into promoters that grow your business. Let’s dive into the pricing and an overview of the tools and features.
How much is HubSpot Service Hub?
Service Hub Professional is starting at $500/month and includes 5 users. It’s $100/mo per additional user. HubSpot also has add-ons to enhance your plan. The Reports component is and additional $200/month and the API component is an additional $500/month.
Overview Video of Service Hub
Service Hub is software that turns customers into promoters. Now live in HubSpot is a new line of service software 100% focused on helping your create a better customer experience.
What’s Included in Service Hub?
Service Hub includes conversations, tickets, knowledge base, customer feedback, automation, reporting, and more. It’ll help you build a great customer service team, meet expectations, and turn customers into promoters.
Manage 1-to-1 customer communications at scale through a universal, collaborative, inbox that aggregates customer emails, chats, and more — and is accessible to your entire team.
Log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location.
Get a pulse on customer happiness, and deploy surveys to gather feedback that can be used to build a better customer experience.
Automation & Routing
Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.
Turn your customers’ most frequently asked support questions and tickets into a robust, optimized knowledge base of help articles and documentation that’s indexed in search engines.
Create team-wide email aliases that automatically turn incoming emails into tickets or get routed to your conversations dashboard.
Engage in contextual, personalized customer service conversations with your customers in real time on your website.
Use bots to improve live chat efficiencies and scale 1-to-1 communications by routing customers to relevant help documentation, the appropriate chat agent, and more.
Measure the impact of your customer service efforts with built-in reporting tools that track knowledge base usage data, ticket volume and response time, customer feedback, and more.
HubSpot Service Hub Case Study
How Does It Work With the CRM, Marketing and Sales Hub?
When combined with Marketing Hub and Sales Hub, Service Hub integrates customer data with lead and deal data in a way that similar products on the market don’t. This gives marketing, service, and sales teams access to a complete record of a customer’s interactions with the company, allowing them to collaborate together to resolve customer issues better and faster. Service Hub Professional integrates with HubSpot CRM as well as Salesforce. Please note, however, that tickets in Service Hub do not integrate with Salesforce.
What is a user and how many can I have for HubSpot’s free tools vs. Service Hub Professional?
You can think of a user as any person who has access to use the HubSpot software. You can always have unlimited users of HubSpot’s free tools, whether or not you decide to upgrade some users to one of our paid products. That means even if you upgrade to Service Hub Professional, you only need to pay for the users who need access to those paid features — and your other users will still remain free!
Are you interested in implementing HubSpot's Service Hub? Contact a Stream Creative representative and we'll be happy to answer your questions.