Over the last couple of years, sales has rapidly evolved to require the integration of technology to support revenue teams. There's a greater need for solutions that could help boost the sales team's performance. Specifically, businesses need digital marketing tools that give them a leg over the competition and drive higher sales. These business tools potentially improve human performance as it pertains to obtaining more information with every customer interaction. Conversation intelligence software is such a tool. It enables businesses to monitor 100% of their communications, thus providing the chance to identify improvement points. Backed by artificial intelligence (AI), this tool should help revenue-generating teams in marketing, sales, and e-Commerce create a better buying experience, drive more leads, and closely monitor current deals.